NAYO Biotechnology (Shanghai) Co., Ltd. ("we", "us", "our", or "the Company"), with its registered address at 5F Building 11B, Pujiang Smart Plaza, No. 2168 Chenhang Road, Minhang District, Shanghai, China, recognizes the importance of your personal information and is committed to protecting your privacy and security. This Policy explains how we collect, use, store, and protect your personal information when you visit our official website (the "Website"), and outlines your rights. NAYO Biotechnology (Shanghai) Co., Ltd. Website Privacy Policy (“this Policy, or “this Privacy Policy”) applies globally, with jurisdiction-specific provisions detailed in the Supplemental Terms – Jurisdiction-Specific section.
Please read this Policy carefully. By continuing to access or use our Website, you agree to the processing of your personal information as described herein. If you do not agree with this Privacy Policy, please do not use the services on this Website.
1. Information We Collect and How We Use It
We adhere to the principle of data minimization, collecting only information essential for the Website’s core functionalities:
• Online Inquiry and Contact: When you contact us via our "Contact Us" page, we collect your name, company name, job title, email address, phone number, business type, request type, city, description of requirement and verification code to respond to your inquiry. Providing this information is necessary for us to provide the requested service.
• Website Security and Analytics: To protect against cyber threats and analyze aggregated website traffic (e.g., page views), we automatically collect your IP address, browser type, time of access, and device identifier. This data is essential for Website operation, is anonymized, and not linked to your identity.
2. Use of Cookies and Similar Technologies
We use Cookies and similar technologies to ensure the Website functions properly.
• Essential Cookies: Required for basic Website functions, such as maintaining login sessions
• Analytical/Preference Cookies: Help us understand Website usage, analyze traffic, and improve design. These are used only with your explicit consent.
On your first visit, a cookie banner will prompt you to manage your preferences. You may also disable Cookies through your browser settings, though this may impair Website functionality.
3. Sharing of Personal Information
We do not sell your personal information. We may share information only under the following circumstances:
• With your explicit consent.
• With authorized partners (e.g., IT support, CRM providers) who comply with strict confidentiality agreements and process data only per our instructions.
• When required by law, such as to comply with legal obligations, regulatory requests, or judicial proceedings.
4. Storage and Protection of Your Personal Information
"Personal information" refers to any data that can identify you, directly or indirectly, such as your name, phone number, or email address.
• Storage and Cross-Border Transfer: To provide you with global services, you understand and agree that we may transfer and store your personal information on Alibaba Cloud servers located in San Mateo, California, USA, and may be subject to U.S. laws.
• Where required by applicable law, transfers are safeguarded through mechanisms like Standard Contractual Clauses (SCCs) with our service providers to ensure compliance with applicable data protection laws. Though the standard for the protection of personal information may vary in the location of our server and the judicial jurisdiction area of your place, we will do our best to protect your personal information with stricter standards and make the biggest effort possible to prevent the disclosure of your information.
• Retention Period: We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy—for example, 24 months for business inquiries—after which it is securely deleted or anonymized.
• Security Measures: We implement industry-standard technical (e.g., encryption, access controls) and administrative (e.g., staff training, confidentiality agreements) measures to protect against unauthorized access, disclosure, or misuse of your information.
5. Your Rights
Under applicable law, you have the right to:
• Access your personal information.
• Rectify inaccurate information.
• Copy your personal information.
• Request erasure under specific conditions.
• Restrict processing of your personal information under specific conditions.
• Withdraw consent at any time.
To exercise these rights, contact us via Section 8. We will respond within 15 working days and may need to verify your identity for security purposes.
6. How We Process Minors’Information
Our Website is not directed at children under the age of 13 years old or the minimum age otherwise defined in other jurisdictions (“Minimum Age”). Therefore, we do not knowingly collect personal information of anyone under the Minimum Age. If you are under the Minimum Age, please do not use our Website and do not send your personal information to us. If you believe we may have any information about children under the Minimum Age, you may contact us via the contact information provided in. If we learn that we have collected personal information from children under the Minimum Age, we will promptly take steps to delete such information.
If you have reached the Minimum Age but are under the age of majority as defined under the applicable laws and regulations, you may only use our Website through your parent or legal guardian’s representation. You shall read this Privacy Policy under the guardianship and guidance of your parent or legal guardians, and submit relevant personal information after the consent of your parent or legal guardian to this Privacy Policy. You and your parent or legal guardian hereby accept this Privacy Policy.
7.Policy Updates
We may update this Policy periodically. The latest version will be posted here with a revised effective date. Significant changes will be communicated through prominent notices (e.g., a Website announcement).
8. Contact Us
For questions, requests, or to exercise your rights, contact us at:
• Email: marketing@nayolab.com
• Telephone: +86-21-50880570
We aim to respond within 15 working days
